Enhance Your Customer Experience with Our Mystery Guest Service

At Hospitality Innovation, Whether your business is a Cafe, Bar, Pub, Restaurant, Hotel or B&B we believe that exceptional customer service starts the moment a guest steps through your doors. Our Mystery Guest Service concept delves deep into the customer experience, addressing every touchpoint right from arrival to departure. Our expert consultants conduct thorough assessments, ensuring that each facet of your service aligns with the highest standards of hospitality. Through detailed observation and interactions, we help you identify strengths and areas for improvement, ultimately leading to unforgettable experiences for your clients. Let us  help you transform your service into a memorable journey that keeps customers coming back for more

With your consent, we utilize specialized video and audio recording equipment to capture genuine interactions and behaviors in your business environment. This approach allows us to analyze real-time operations, identify areas for improvement, and enhance customer experiences without invasive scrutiny. Our commitment to ethical practices ensures that any insights gathered will be used solely to support your growth and success.

At Hospitality Innovation, we understand that every business is unique, and so are your needs and expectations. That’s why we offer a complimentary initial consultation to kickstart your journey with us. This is your opportunity to express your ideas, challenges, and goals.

When you choose to book our expert services at Hospitality Innovation, we will guide you in selecting a convenient two-week period for our team to visit your facility. We shall then attend on a randomly selected date and time during this period.

Our evaluation looks at the following main areas as well as anything extra you want us to pay specific attention to

-- Venue Appearance -

-- Cleanliness --

-- Customer Service --

-- Staff Knowledge --

-- Comfort --

-- Facilities --

-- Product Selection --

-- Product Quality --

-- Waiting Times --

-- Health & Safety --

-- Pricing --

After our comprehensive visit, we will compile a detailed written report including any recordings if applicable that not only highlights these complexities but also offers tailored solutions to address each one. You can then choose if you would like to use our insights, to streamline operations, enhance customer experiences, and drive profitability using our bespoke consulting Service (charges apply) or choose to address these issues yourself.